Hotel Information
Property Map
Hotel Information
Check-in is at 4 p.m. Check-out is by 11 a.m. Early check-in and late check-out may be available, but fees may apply.
Restaurant Information
- Hours of Operation – Open 24 Hours
- Daily Breakfast Buffet: 6:30 a.m. – 10:30 a.m.
- Daily Dinner Buffet: 5 p.m. – 9 p.m.
- Kids Eat Free program: children 5 years of age and under eat free with a paying adult, one child buffet per each paying adult buffet.
- Children ages 6 – 10 enjoy a discounted rate for breakfast and dinner.
- Seniors (55+) enjoy a 25% discount all night on the dinner buffet.
- Open Daily: 4 p.m. – Late
- Food Service Available 4 p.m. – 11 p.m.
- Happy Hour: 4 p.m. – 6 p.m.
Smoooth Java Coffee Bar & Gifts™
- Open Daily: 6:30 a.m. – 9 p.m.
- Open Daily: 6:30 a.m. – 9 p.m.
Hotel Amenities
Wi-Fi Instructions
Guests receive complimentary Wi-Fi. Once you’re checked in, you can connect to our complimentary wireless by following the steps listed below. If you have any additional questions, please contact our 24/7 technical support (407) 996-3333.
On your device, please connect to Rosen Guest Wireless.
Once your device has connected, you can open your web browser. You will need to input your Room Number and Last Name. The Last Name must match the reservation.
Parking
- Free, gated parking for each guest’s first two cars.
- Additional cars will be charged a $10 per car, per night parking fee.
Pools
- Open Daily: 9 a.m. – 10 p.m.
- Hours vary and can change due to inclement weather.
Fitness Center
- Open Daily: 6 a.m. – 11 p.m.
- Located next to Pool #2.
Video Arcade Game Room
- Open Daily, 9 a.m. to midnight.
Playground
- Open Daily: 9 a.m. – 10 p.m.
Business Center: Package Shipping & Receiving Fees
- Each package received will incur a receiving, storage, and handling fee of $10 for packages up to 49 pounds, $25 for packages 50 to 99 pounds, and $50 for packages 100 to 150 pounds.
- All outgoing package shipments must include a pre-paid shipping label.
On-site Laundry
- Open Daily, 24 hours.
- Detergent available in Lite Bite.
Valet Dry Cleaning Services
- Visit the front desk for more information.
Guest Amenities
Rollaway Beds
- $18, plus tax, per day.
Dog Fees & Pet Policy
- Guests are charged a nonrefundable fee of $15 (plus tax) per dog, per night, per guest room. There is a two-dog maximum.
- Visit our Dog Policy page for more information.
Shuttle Information
Universal Orlando Resort™
We provide free, scheduled shuttle service to nearby Universal Orlando Resort™. Please visit the Universal Partner Hotel Vacation Planning Center in the hotel lobby to see the latest schedule and save your spot. Seats are limited and are on a first-come, first-served basis.
More transportation Information
Safety & Security Tips
Your safety and the security of your personal property are of the utmost concern to those of us who welcome you as our guest. We urge you to take advantage of the following suggestions:
Electronic Safe
Do not leave money or valuables unattended in your room. We provide in-room electronic safes for your use. Keep your jewelry, passport, cash and valuables locked, even for a short while.
Double Locks and Safety Lock (Electronic Lock)
For additional security, when in room press the Green Privacy button located on the door lock. Do not press the Green Privacy button before departing room as it will prevent you from re-entry. Do not leave the door open while you are in the room. Ensure door is secured when leaving. Do not allow persons into your room without first making identification.
A peep hole is provided in your door for your convenience. If there is any doubt about the person’s true identity, please contact the Security Desk at extension 6000. For added protection, please utilize the night latch located on the back of the guestroom door.
“Room Occupied” Hanger Protocol
Hotel staff may enter a guestroom during your stay for wellness checks, security, maintenance, or other purposes. Rosen Hotels & Resorts reserves the right to visually inspect all guestrooms, even when the Room Occupied tag is displayed. Staff will knock and announce their presence before entering.
Walking/Driving
In Florida, drivers must YIELD, slow down or stop for a pedestrian crossing the road within a crosswalk, even when traffic control signals or yield signs are not present. If you fail to yield you could face fines and points on your license. Pedestrians are encouraged to use designated crosswalks. You should not cross the street until oncoming traffic has made a complete stop in both lanes.
Fire
Please familiarize yourself with the location of the nearest fire exit stairway. In the unlikely event of a fire, please move quickly but calmly to the stairs. Avoid the use of elevators. Report fire or smoke to the Hotel Operator by dialing 0.
Additional Information
Always park in well-lit areas, and remember to lock your car and remove any valuables. Carry traveler’s checks instead of large amounts of cash and do not carry all checks and money in one place. Avoid carrying purses and wallets loosely. If you see any suspicious person or activity, notify hotel security. If you see something, say something.
Pool Safety Tips
Please never leave a child alone or unsupervised in or near the pool, not even for a second. Do not use flotation devices as substitutes for supervision. Do not allow your child to swim immediately after eating a heavy meal. No glass or pets are allowed in the pool area. For your safety, do not swim while under the influence of alcohol or narcotic substances. Please be aware that Emergency phones are located at each pool.
During Peak Periods of Extreme Heat
Stay hydrated. Drink plenty of water. Remember to wear sunscreen. Florida sunshine can be very intense, so always remember to apply plenty of sunscreen. We recommend SPF 30 or above.
Wear loose fitting, lightweight clothing and a hat. While in direct sunlight keep as much of your skin covered as possible.